Returns & Exchanges Policy

Eligibility Window

To qualify for a return or exchange, items must be received back to our Fulfillment Center within 30 days of your original order shipment date. Free return shipping is available for all U.S. orders received within 15 days of your original order shipment date. Any U.S. returns received between 15 and 30 days will be processed net a $20 restocking fee. Canadian and UK returns received within 30 days of your original order date will be processed net their respective pre-paid return shipping fees.

Items Not Eligible for Refund or Store Credit

  • Items marked as final sale, denoted by strikethrough price.
  • Free gifts or promotional items with retail value.
  • Items received in damaged or worn condition.
  • Items received without original packaging, tags, or labels intact.
  • Returns received after 30 days of the original order date.
  • Shipping charges, except in cases where we have made a shipping error.

Packaging Requirements

All apparel, jewelry, and accessories must be returned in original packaging with all tags, labels, and applicable (e.g. swimwear) hygienic liners intact. Items received without original packaging are non-returnable and will receive no refund or store credit. Please be sure to pack items carefully in original outer mailer and tape securely. Shoes returned with postage stickers on the original shoebox are non-refundable and will receive no refund or store credit.

How do I return an item I received as a gift?

We will happily issue a store credit to your account for the returned gift's purchase amount. Please contact us at hello@shoptilden.com if you need a new complimentary shipping label.

What happens if I return an item that I bought on sale or using a promo code?

Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.

What if there was something wrong with my order?

Contact us so we can make things right at hello@shoptilden.com.